3com NBX 2101 Manual do Utilizador

Telephones NBX 1102 Business Telephone NBX 2102 Business Telephone NBX 2102-IR Business Telephone NBX 2101 Basic TelephoneAttendant Consoles NBX

10 ABOUT THIS GUIDEof your screen. When you log in as an administrator, you can also see the NBX Administrator’s Guide.Comments on theDocumentationYou

1GETTING STARTEDThe first time that you use your NBX telephone, you are prompted to set up your voice mailbox.After you have initialized your mailbox

12 GETTING STARTEDSetting Up Your Voice MailPick up the handset on your telephone and follow the voice prompts to set up these voice mail features: Y

The NetSet Utility 13The NetSet Utility Using the NetSet utility, which is part of the NBX system software, your administrator manages and configures

14 GETTING STARTEDFigure 1 NBX NetSet Login Screen with Password Dialog Box4 Type your user name, which is always your 3-digit or 4-digit telephone

Quick Reference Sheet 15The shortcut icons on the lower left of the browser screen link you to the following features of the Personal Settings window:

16 GETTING STARTED

2 NBX BUSINESS TELEPHONESYou can manage some of the features of your telephone on the telephone itself.This chapter describes the buttons, controls, a

18 CHAPTER 2: NBX BUSINESS TELEPHONESTelephone Buttons and ControlsFigure 2 shows buttons and controls on the NBX Business Telephone.Figure 2 NBX Bu

Telephone Buttons and Controls 195 Soft buttons —Allow you to select names from the internal user directory. “Calling Inside Your Organization” in Cha

3Com Corporation5400 Bayfront Plaza Santa Clara, California 95052-8145Copyright © 2001, 3Com Corporation. All rights reserved. No part of this documen

20 CHAPTER 2: NBX BUSINESS TELEPHONES18 Infrared Port (NBX 2102-IR Telephones only) — Receives infrared signals from a handheld device running the Pal

Programmable Access Buttons 21Programmable Access ButtonsFigure 3 displays the 18 programmable Access buttons. The list below the figure gives the def

22 CHAPTER 2: NBX BUSINESS TELEPHONES

3 NBX BASIC TELEPHONEYou can manage many of the features of your telephone on the telephone itself.This chapter describes the buttons, controls, and f

24 CHAPTER 3: NBX BASIC TELEPHONETelephone Buttons and ControlsFigure 4 shows buttons and controls on the NBX Basic Telephone.Figure 4 NBX Basic Tel

Status Icons on the NBX Basic Telephone 254 Scroll buttons — Allow you to scroll through user names in the internal user directory. See “Calling Insid

26 CHAPTER 3: NBX BASIC TELEPHONETo pick up a second incoming call while you are using your telephone:1 Press Call Toggle button. 2 Your first call is

4 VOICE MAILA key component of the NBX Networked Telephony Solutions is the NBX Messaging System, which includes voice mail, off-site notification, an

28 CHAPTER 4: VOICE MAILThis chapter covers these topics: Changing Your Password Listening to Messages Replying to a Message Forwarding a Message

Listening to Messages 29Security Tips Never tell your password to anyone. Do not use passwords that can easily identify you, such as your phone ext

CONTENTSABOUT THIS GUIDE Conventions 8Documentation 91 GETTING STARTEDSetting Up Your Voice Mail 12The NetSet Utility 13Quick Referenc

30 CHAPTER 4: VOICE MAILFrom a RemoteLocationTo listen to your messages from other telephones:1 If you call the main telephone number of your organiza

Replying to a Message 31Information AboutYour MessagesYou can hear date, time, and sender information for the messages that are in your mailbox. To li

32 CHAPTER 4: VOICE MAILForwarding a Message You can forward most messages to other users on the system and add your comments to introduce the message

Creating and Sending a Message 33Creating and Sending a MessageTo create and send a message directly to an internal user’s voice mailbox:1 Pick up you

34 CHAPTER 4: VOICE MAILTo select a message delivery option:1 Record your message, and press #.2 Press 9 for Message Delivery Options.3 You are prompt

Forwarding Calls Directly to Your Voice Mailbox 35Modifying Groups You can review each of your voice mail groups, add or remove members, or delete a g

36 CHAPTER 4: VOICE MAILAccessing Voice Mail Messages Through E-mail(NBX 100 and SuperStack 3 NBX) You can listen to your voice mail from any computer

Phantom Mailbox 37Phantom Mailbox A phantom mailbox is a voice mailbox that does not have an actual telephone associated with it. Example: A sales re

38 CHAPTER 4: VOICE MAIL

5 STANDARD FEATURESThis chapter describes standard features of the NBX Business and Basic Telephones. It covers these topics: Setting the Volume Dia

Greeting-Only Mailbox 36Phantom Mailbox 37Group Mailbox 375 STANDARD FEATURESSetting the Volume 40Dialing a Call 40Calling Inside

40 CHAPTER 5: STANDARD FEATURESSetting the Volume Use Volume Control buttons to raise or lower the volume of the ringer, the handset, or the speaker.R

Dialing a Call 41Using the Internal Name DirectoryOn the telephone display panel, you can use the view a directory of users on your system, scroll thr

42 CHAPTER 5: STANDARD FEATURESDialing anExternal CallTo dial an external call:1 Pick up the handset or, if you are using an NBX Business Telephone, y

Creating Your Call Forward Path 43Creating Your Call Forward PathUse the Call Forward feature to specify: How many times you want your telephone to r

44 CHAPTER 5: STANDARD FEATURESPlacing a Call on HoldTo place a call on hold:On an NBX Business Telephone:1 Press Hold button. 2 To return to the call

Transferring a Call 45Announced Transfer Before you complete a transfer, you can announce to the recipient that you are transferring a call. The recip

46 CHAPTER 5: STANDARD FEATURESEstablishing a Conference CallYou can establish a Conference Call with up to four parties, including yourself. The othe

Establishing a Conference Call 47More About Conference Calls To place your part of a conference call on hold, press Hold button. The other people can

48 CHAPTER 5: STANDARD FEATURES

6 PERSONALIZING YOUR TELEPHONEYour NBX Networked Telephony System has many features that can increase the functionality of your telephone. This chapte

7 GETTING MORE FROM YOUR TELEPHONE SYSTEMAccount (Billing) Codes 62Caller ID 62Internal and External Caller ID 62Calling Line Identity Re

50 CHAPTER 6: PERSONALIZING YOUR TELEPHONELabel Makers for TelephonesYou can print labels for your telephone using the label maker forms in the NetSet

Speed Dials 51Speed Dials The NBX system has three types of Speed Dials: One-touch Speed Dials Personal Speed Dials System-wide Speed DialsOne-touc

52 CHAPTER 6: PERSONALIZING YOUR TELEPHONETo assign or change the one-touch speed dial numbers on your telephone:1 Log in to the NetSet utility.2 Sele

Speed Dials 53To use personal speed dials:1 Pick up the handset or, if you are using an NBX Business telephone, you can press Speaker button.2 Press F

54 CHAPTER 6: PERSONALIZING YOUR TELEPHONEOff-Site Notification When you enable Off-Site Notification, the NBX system sends a notice to inform you tha

Do Not Disturb 55ImportantConsiderationsWhen you activate the Telephone Locking feature, the NBX system sends messages to you only if the notification

56 CHAPTER 6: PERSONALIZING YOUR TELEPHONE If your telephone is part of a hunt group, incoming calls to the hunt group will ring on your telephone. C

Class of Service Override 57Class of Service OverrideThe Class of Service Override feature allows you to apply the features of your own NBX telephone

58 CHAPTER 6: PERSONALIZING YOUR TELEPHONEUsing a Headset You can use a headset with a microphone with any NBX telephones These instructions are for a

Using a Headset 59Ending Calls When Using a HeadsetTo end calls when using a headset with an NBX Business Telephone, press Release button on your tele

60 CHAPTER 6: PERSONALIZING YOUR TELEPHONE

7 GETTING MORE FROM YOUR TELEPHONE SYSTEMThe following features are described in this chapter: Account (Billing) Codes Caller ID Call Pickup Hunt

62 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMAccount (Billing) Codes (NBX 100 and SuperStack 3 NBX) The Account Codes feature allows your admi

Call Pickup 63CLIR for All External CallsTo enable CLIR-All for all calls from your telephone:1 Pick up the handset, press Feature button and 889.2 Di

64 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMThere are two types of Call Pickup: Directed Call Pickup — Retrieves a call that is ringing on a

Hunt Groups and Calling Groups 65Hunt Groups and Calling GroupsYour administrator can establish informal “call centers” so that incoming calls can be

66 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMHunt groups can be static or dynamic. If you are in a static hunt group, you are always part of

Hunt Groups and Calling Groups 67To log out of a dynamic hunt group using the NetSet utility:1 Log in to the NetSet utility.2 Select User Information

68 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMTo view the list of users that belong to a group:1 Select a group. 2 Click Details. If you have l

Paging 69To park a call:1 While you are on a call, press Feature button and 444, or press the Access button assigned to Call Park. 2 Use the telephone

ABOUT THIS GUIDE This guide is intended for anyone using NBX Telephones, the NBX 1105 Attendant Console, or the NBX Complement Attendant Software. It

70 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMExternal Paging If your location has a paging amplifier and speaker system connected to the NBX s

Dialing a Call to a Remote Office 71Dialing a Call to a Remote Office(NBX 100 and SuperStack 3 NBX) The NBX 100 and SuperStack 3 NBX Networked Telepho

72 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMprevents conflicts between the remote extension number and an identical extension number at the l

Delayed Ringing 73Delayed Ringing (NBX Business Telephones only) The Delayed Ringing feature prevents a telephone on a shared line from ringing on a s

74 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEMUsing a Personal Speed DialYou can configure a personal speed dial in the NetSet utility to dial

8 ATTENDANT CONSOLESThe NBX 1105 Attendant Console and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high ca

76 CHAPTER 8: ATTENDANT CONSOLESNBX 1105 Attendant Console The NBX 1105 Attendant Console has 50 Access buttons, each of which can handle two assignme

NBX 1105 Attendant Console 77Figure 13 Attendant Console1 Access buttons with LEDs — An indicator light next to each button shows whether the line i

78 CHAPTER 8: ATTENDANT CONSOLES3 Shift button — Enables you to toggle between the two sets of Access buttons on the console. Press Shift button for A

Complement Attendant Software 79Table 11 describes Complement Attendant Software buttons and keyboard shortcuts to functions on the Action menu.Last T

8 ABOUT THIS GUIDECommonly Used TermsTable 2 defines some commonly used words and phrases in this guide.The examples of the NetSet utility in this gui

80 CHAPTER 8: ATTENDANT CONSOLESManaging Calls To manage incoming calls using the Complement Attendant Software, click the buttons at the bottom of th

9TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTINGThis chapter covers the following topics: Connecting the Telephone Moving Your Telephone S

82 CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTINGConnecting the TelephoneThe underside of the NBX Business Telephone is shown in

Connecting the Telephone 83Attaching andAdjusting theSupport BracketThe NBX Model 1102 Business Telephone has a support bracket that you can attach to

84 CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTINGWall-Mount PositionTo mount the Model 1102 Telephone on a wall, pull and twist t

Moving Your Telephone 85Moving Your TelephoneAll NBX telephones have the Automatic Telephone Relocation feature. Each telephone has a unique “address.

86 CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTINGMy telephone has “locked up.” Your telephone has lost the connection to the syst

Troubleshooting Possible Problems 87My telephone is not forwarding my incoming calls to my voice mailbox.Start the NetSet utility and verify that Forw

88 CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING

A FEATURE CODES AND PAGING CODESYour NBX Networked Telephony Solution provides a wide range of features and options that are accessible from the Acces

Documentation 9Documentation The documentation for 3Com NBX Networked Telephony Solutions is designed to help NBX phone users, installers, and adminis

90 APPENDIX A: FEATURE CODES AND PAGING CODESFeature Codes for Outbound CallsTable 14 Feature Codes - Managing Outbound Telephone CallsFeature Descr

Feature Codes for Incoming Calls 91Feature Codes for Incoming CallsTable 15 Feature Codes - Managing Incoming Telephone Calls Feature DescriptionPre

92 APPENDIX A: FEATURE CODES AND PAGING CODESPaging Codes Use the Paging feature to make an announcement over your public address system, over NBX Bus

INDEX 93INDEXAaccess buttonsattendant console 76, 77Basic Telephone 26Business Telephone 19Account Codes 62, 90Acrobat Reader 50, 77administrator, def

94 INDEXDDelayed Ringing 73dial codesexternal paging 69internal paging 69simultaneous paging 69dial tone 85dialing calls 40redial 42release with heads

INDEX 95Iicons, status on Basic Telephone 25incoming callsanswering 42calling groups 65hunt groups 65on a Basic Telephone 26transferring 44infrared po

96 INDEXPpager, off-site notification 54pagingbroadcasting over telephone speakers 70overview 69using a public address system 70Paging Codes, summary

INDEX 97Ttabs, Complement Attendant Software screens 78telephone bracket 83telephone icons on Basic Telephone 26telephone maintenance 81telephone, rin

98 INDEX